hello ian

Hi,

IF YOU’RE THINKING ABOUT SHOPPING WITH JUST3G.CO.UK - DON’T!! STAY AWAY FROM THEM AND TAKE YOUR MONEY ELSEWHERE.

HI

really good to see all of you have managed to claim your money back.I would probebly have to do same thing(moneyclaim court)but, the question is :How much the moneyclaim court cost?  Thanks

Hello everyone,

I recently received my Judgement, but Just3G have ignored it. This, coupled with the fact that their website is offline again leads me to think that Just3G may have folded. If this is the case, you are wasting your time and money proceeding with a county court claim on Moneyclaim.gov.uk.

If I hear from Just3G I will let you know, otherwise I think it is best to leave this one on the back burner for the time being.

All the best,

Ian

Thanks Ian,

Thanks for the update and Info. If thats the case then maybe I might have to cut my losses and lower my contract to get another phone from somewhere else…

I still have 5 months @ £45 = £225

and I could spend less and have a new phone e.g £120 inc K800i for 12 months with another company.

Tell me how it goes and good luck

Jordan

You’re welcome Jordan,

I think if there is a lesson to be learned here, buy from a reputable, well known, big name company like dialaphone or e2save. Or even better, buy off the high street!

Hi guys,
Currently I am waiting for a reply from Just 3g with regard to my first cashback claim.The first 7 bills were sent by recorded delivery 24 days ago.
With the current situation with Just 3g possibly folding I am thinking of cutting my losses,canceling the contract with 3 and going elsewhere for a new phone contract.
Does anyone know if we cancel or reduce our contract with 3,while we have a claim for cashback pending,will that
on going claim still be valid?
It seems futile to keep paying the full monthly contract when we were all tempted with the cashback carrot.
Can we cut our losses?
Thanks to everyone, Dickymint

Hi Ian,

Thanks for your message but I am not sure as to how to proceed from now (my first claim would be due to be submitted at the end of October) - it seems that it is not certain that Just3G have ceased trading - correct?
So before giving up trying there must surely be some way of establishing the exact situation. Obviously there is no point in throwing good money after bad but it would be infuriating to discover that they were still trading after failing to submit a claim.

What does anybody think? - is the relevant Trading Standards the way?

*Mike:* Sorry if I caused any confusion but when I said it may be a good idea to put this on the back burner I was referring to making claims through the courts, as after all there is no point paying the £30 fee if Just3G has gone.

By all means I think everyone should complete and send any remaining claims just in case they have decided to lay low again for a bit. I have one claim left, and will be sending it in shortly. As you say it would be disappointing to not file a claim only to find they are still trading.

As for others who still have plenty time left on their contract I am not sure what to recommend. Mine ends in a week’s time, but you will all have to evaluate your situation and decide what is best for you. Don’t forget if you try to cancel early Three will most likely demand you pay a large percentage if not all of the line rental for the months you have left on your contract.

At the end of the day phone operators, and in this case, Three, have the customer by the balls when it comes to situations like this. There is not much you can do unfortunately.

Regards,

Ian

I too am owed money (£280 cashback) by Just3G and have complied completely correctly with their terms and have received alternately encouraging and discouraging messages from them about how soon I’ll get my money. 

But I didn’t know till reading all this that people have had to sue them and now they may have ceased trading!

I have complained to Northamptonshire Trading Standards and have been advised that if they’ve ceased trading there will be no point trying to take out a court judgement against them. 

However I suspect this is like the Tulip case, where the trader keeps opening and then shutting down a variety of companies in order to cheat a series of customers and gain impunity by hiding behind the “limited liability” concept.  Surely such behaviour is unlawful and the chap can be held personally liable? 

Does anyone know if it’s worth pursuing this further?

I wish I had found this site earlier!  I bought a “too good to be true” phone deal last September and fell into the same 1-6 month trap.  With my 2nd claim (June) I sent off and have proof of delivery, but they are not replying to my emails now.  Maybe because they’ve folded?  I am due to send my final claim, which I’ll do, but if anyone can tell me if they’re still in business so I can pursue a county court claim I’d be grateful.  I was going to write to newspapers etc too, but if they’ve folded…

Any local brummies know what their address is? Is it an office? A semi? A small hole in the ground?

Just3g Communications
205 Swanshurst Lane
Moseley
Birmingham
UK
B13 0AR

I am about to issue a warrant and I am just checking that they are still ‘trading’. If anyone knows if there is still activity at this address could you please let me know and I will go ahead with the warrant.

*Mark:* I am in the same position - thinking of obtaining a warrant, but unsure what to do, as it is just a waste of money if Just3G have ceased trading. If I find anything out I will let you know, and would greatly appreciate it if you could do likewise.

As Mark has been kind enough to provide us with the director’s home address, people wishing to write to Just3G should write directly to Mr Robia Ashfaq & Mr Raheel Ashfaq, the directors of the company.

*Anne:* Sorry to hear you have been caught out too, but I would suggest holding on to see if Just3G are still trading before you go ahead with your claim. However, I would advise you still write to the papers, BBC Watchdog etc, as you can be sure that Just3G aren’t the only company that have caught people out with similar terms & conditions.

Hi Guys,

A quick update…

I submitted my claim online at the end of August, they replied on 4th Sept indicating that they were going to contest my claim in full.

So I have taken the next step by acknowledging the claim to give them 28 days to reply. For the benefit of others, once they have replied, you can request the above immediately. This isn’t particularly clear when claiming online, I originally thought that once they had replied, I then had to wait a for their reasons.

I’m sure it’ll be very interesting to see what the feedback is, I am sure they will find time to reply to this method of communication.

Sad really, as it’s one hell of a lot easier just to answer the phone!

Will update as soon as I can.

Cheers,

Michael

I got three phones from the Just3G site last December and have sent all the bills to them but didn’t keep copies as I was totally unaware of any problems.

I have not received anything from them, not even an e-mail. I have still got 3 months to pay on all three phones at £35 each thats another 300 pounds. What should I do? Can I cancel or do I have to continue to the end? Do I have to have proof of postage etc. to claim in court?

I have just phoned Three themselves and the lady is passing on to relevent dept for cash back escalation she said. Ss maybe they are taking some resposibility for their agents. She also told me Just3G are still in opperation.

Ian,

Just had an idea - If Just3G are still trading then presumably they would again get their lawyers to ‘chase up’ any postings on here that they did not like, therefore if a posting of such a nature were to appear then we would quickly discover whether they were still in business or not depending upon a response or not from their lawyers (who I am sure would only respond if they were being paid).

Nice one Mike, I think we should leave that upto Ian to submit any such postings… hehe… go on!

I have been told by Birmingham Trading Standards that “Just3G Communications” are still trading, as far as they know. They seem to be well aquainted with them

For all of you who wish to issue a warrant then the best address to do this to is

Mr Robia Ashfaq & Mr Raheel Ashfaq
Just3g Communications
205 Swanshurst Lane
Moseley
Birmingham
UK
B13 0AR

I am off to issue mine now

6 of us did contracts with Just3g on the claimback redemption, we were lucky enough to get the 1st claim paid, 2nd claim sent, e mail received from Just3g confirming that payment would be made 30/9/06 but guess what - no payment and no response to our e mails. 

On Monday we sent our 3rd redemption and phone bills to just3g by recorded delivery and we also sent another letter addressed to their complaints dept by recorded delivery and today all 12 letters have been returned unopened.  Any help anyone can give us would be appreciated, we don’t understand how Companies are allowed to trade like this.  Presumably if we were to resend the bills etc to the directors home they just wouldn’t sign for them so we would get them back again.

Not sure what our next step should be?

This may be helpful to see if they go under.

http://wck2.companieshouse.gov.uk/b20f488f09fc68b8243889671c78d221/companysearch?disp=res&frfsh=1160654850#result

I have totally misunderstood the process!

The claim was ackowledged on 04-09 but they never provided written details of why there were contesting my claim.

I opted to pursue a ‘judgement’ which has been accepted by the court and I can now view this info online.

I now have a copy of the written statement raised by the court requesting the 232 quid immediately as no defence was filed by Just 3G.

I guess that the only potential issue is the fact that they may have gone out of business… but I will then look into the ‘serving a warrant’ aspect which permits the court to seize goods to the value of the money owed. I am sure they may have a few handsets knocking around that may be worth a few quid!!!!

Just for yor amusement, this is the very first email I received in response to my concern about some very strange looking T’s and C’s…

‘For the first claim You need to send months 1-6 bills before month 7 from your connection date plus the voucher (A4 photocopy headed ‘redemption form’
sent with your handset)’

A little snippet of an email from ‘Grant - Contract offers Management’…

As you can apprieciate, where you ‘lift out’ words from a sentence this can change the entire meaning of the sentence. You are stating that you were told to send ‘months 1-6 bills before month 7 from your connection date’.

[Sorry? Didn’t the first email say send months 1-6 bills before month 7 from your connection date’?!]

‘This is a very simple request, it is not unreasonable to expect that before sending your bills to us you would check paperwork, as in any other business situation’

[Simple being the very pertinent word!]

Fingers crossed I’ll get a result…

Add me to the list of Just3G victims - 2 phones through them. Have just fired off an e-mail to person in Cambridgeshire Trading Standards who is dealing with this with me. Will advise if anything good comes of it.

Hi,

I have having the same problem with Just3G, I have just seen all the responses from customers on the net today after searching on Google.  Where can I get hold of the claim form.

Ru

Hi Ian

Many thanks of behalf of the consumer for challenging Just3G.  My girlfriend and I have had a similar problems to everyone else, and I’ve been following various threads for months, so I’m not surprised by any of it!

I was pleased to see the old terms and conditions turn up, as I never saved them at the time - an expensive lesson well learned by now!  Anyway, no one else seems to have interpreted them in the same way that I did. There is a section near the bottom which reads:

“With regards to any line rental offer on a Three talkplan (for connections from 1st April 2005 onwards), cash backs can be claimed in months 6, 9 and 12, in 3 equal amounts of the total cashback amount.  You must provide original copies of you 6, 9 and 12 monthly three statements, showing prompt payments.  You must claim each of these within 7 months of contract start date (6th month bill), 10 months of contract start date (9th month bill), 13 months of contract start date (12 month bill).  All other terms apply as above.”

And in another section:  “Late claims cannot be processed and will invalidate all subsequent rebate payments.”

I started my contract in Dec 2005, so I think that these are terms that should apply.  It also seems to suggest that if you are on the Three network (I am) you only need to send in one bill (which I did - my 6th bill, but not the 7th showing payment of the first 6 bills.) Am I the only one who interpreted it this way?  I feel a right idiot!

Also, when time for my second claim came about, the website was down and I had given up on trying for any more.  Now I’m thinking I may as well try for the third, but the second point noted above might suggest that if you missed any claims, all further ones will be refused regardless.  Does this seem right?

Even if I do submit a claim (assuming the company has nt gone under) what should I send in?  I don’t trust my own judgement any more!

Many thanks, and I look forward to following this thread wherever it takes us!

Neil

Hi everyone.

Well Just3G had til yesterday to respond to my claim via moneyclaim, i have had no response from them from the notice of issue so do i now enter judgement by default or bt admission...?

Hi Ian

I will not bore you with the details, but I too have been caught, my contract finished this month (October 06)and have never managed to get any cashback.  I have just written to Watchdog, the more people that do, the more likely that this case will be taken up. I’m not a tech wizard, but is there some way of sending a link of this forum to Watchdog so that they can read all the problems?
Will wait a bit before I take them to court, as you say, not much point in spending the £30 if Just3G are no longer trading.
I dont feel so stupid now that I have read that so many of us have been taken in!

Paula,

If I were you I wouldnt be too reluctant to take action for fear of Just3G going under. I get the impression that they (ok, got to be careful here) are a company set up to take advantage of the cashback T&C’s but I also think they are stricken with incompetence. I wont bore you with my reasons but I have just gone ahead with a warrant against them despite the obvious risk of them folding. I will keep you updated if I see any signs of primitive life from them

Godd luck

Hi everybody

I went to the local citizen advise center. The adviser
told me that the company still trading, and she suggest me we can put all the victims together to against just3g rather than individualy.

What a very sad state of affairs.

I am still awaiting feedback on the judgement, it’s been approx one week since it was filed and a copy of the letter was sent to me.

I will not let this one lie either, I am really not bothered about the thirty quid, it’s the principle of the matter now. That old statement of ‘if it appears to be too good to be true… it probably is’ comes to mind.

On reflection, I had a crap handset on a relatively crap tariff on a crap network.

I should have known better!!

Roll on the warrant.

Hello everyone, sorry for the delay in replying, I have been very busy recently, so haven’t been able to thoroughly read through all your comments.

Jackie: Unfortunately the only action you can take as far as your three contract goes is to continue, as to cancel now would incur the remaining line rental anyway. As far as proof of postage goes - I can’t be 100% sure, but if you sent it first class, it is deemed by law to have arrived, however when it comes to WHEN it arrived, proof is probably needed.

Mike: Good point about the lawyers - and I haven’t heard anything yet, so we shall have to wait and see on that point!

Jacqui: As you may have gathered from this page, Just3G are operating within the law, and there is nothing at all to stop a company behaving in this manner. The only thing you can do is go ahead and make a claim on Moneyclaim.gov.uk, and write to as many official bodies, and media agencies as you can think of.

Michael: It sounds like you are at the same point as me; trying to decided whether to proceed with a warrant or not! Unfortunately you are not guaranteed your money even if you take out a warrant against Just3G.

GunJack: Sorry to hear you are yet another victim of this situation, and best of luck with your claim.

Ru: You can find the claim form linked at the bottom of my original post towards the top of this page.

Neil: Don’t worry about feeling like an idiot, Just3G’s terms & conditions are designed to make sure they are impossible to follow. The best advice I can give is to make your remaining claims as per the advice on this page, and make sure you send in all bills, with a redemption form, by recorded delivery, and that way, you have all the angles covered.

Jason: You need to request a Judgement by default, as they have not replied, thus defaulted on the Judgement - they have mounted no defence so the law says they must meet the demands of the Judgement. Whether they are still around to do so is a different matter though.

Paula: You are right not to feel stupid, no one could have known how things would turn out, and at least one good thing has come out of this - we are all a bit wiser about consumer law, and just how useless the little protection we actually have against companies is! It’s good to hear you have written to Watchdog, and I urge everyone to write to as many organisations as they can think of! As for sending the link to this page, just copy the address out of the address bar and paste it into your email - simple as that!

Mark: I think you are right, as others have said before, Just3G are playing it for all it’s worth before they finally disappear. The only problem is that I can’t justify wasting £30 on a warrant if they have gone already, so I’m in limbo really.

daonny: That’s a good idea, about getting us all together in a case against Just3G, that’s something I will have to look into.

Michael: You are right there about the old adage there. Let us all know how you get on with the warrant.

<div class="alert\" style="text-align: left;">Although I am not sure what we can do in legal terms by coming together against Just3G, I am sure if we create some kind of signed document, or petition we might catch someone’s attention at the papers or on TV, or even Ofcom, rather than all writing to these organisations individually.

If anyone is interested in doing this, I am happy to organise it, I would just need names and addresses to put together a document. All those in favour let me know!</div>

Hi - I’m another one who’s been sucked in by these false cash back claims.  No replies are coming to my emails despite having followed their T&C’s.  I’d be very up for all getting together and trying to alert watchdog or do some form of joint claim against them.  I don;t think they should be allowed to get away with this!!

Thanks for the reply..i have requested the judgement by default ( i have already paid £80 for this so i am going all the way ) What now are the next steps...? will i be contacted by the courts..? I’m just unsure what the next step is…

Jason: Once you have requested your Judgement by default, it should only take a working day to be processed and then it will show up on your Moneyclaim account, within a few days you should also receive a paper copy.

The next step then, is to either wait and see if Just3G respond, or request a warrant (which will cost £30). A warrant means that bailiffs will attempt to recover your money, although this is not guaranteed.

Ian..is it possible for you to e-mail me so we can discuss this further, there are a few more questions i have..

If I am honest, I do not expect to hear anything. The warrant will be £55 quid because of the amount I am looking to claim.

How frustrating - if I don’t go for it, I lose the chance for justice, if I do, that’ll be £85 paid out in the mission for justice - without a guarantee I’ll be able to recover anything.

So, not only would I lose the 85 quid, but also not recoup the 200.

If someone told me I had a 50/50 chance to have £200 for a stake of £85, I don’t think I’d be too keen to chance it.

Any thoughts?

Just for reference, here is a PDF with charging information on it for using the Small Claims Court.

http://www.hmcourts-service.gov.uk/courtfinder/forms/ex50_0406.pdf

I started my contract on October 4 2005.  The contract was £14.99 per month for 12 months.  Three would charge me £20 for the first three months and then £40 for months 4-12.

On April 15 2006 I sent the first 7 bills to J3G for my first cashback claim (for £90.06).  After 4 emails to chase my claim I received an email from J3G to say my claim was successful and a BACS transfer would be made on July 5 2006.  This payment was not made so I started chasing them.  Emails didn’t work but I eventually got through on their helpline.  Although they said they could not find my name or order number on their database I received a payment of £69.53 on September 11 2006.
Having sent the second claim in on July 17 2006 I have received no confirmation of whether the claim was successful or not (though there’s no reason it shouldn’t be).  Further emails and calls have not led to any further cashback being paid.

On October 16 2006 I sent the final 3 bills for my last claim.  They were sent recorded delivery but the Royal Mail website says they are being returned to me as they were not able to deliver them.  Is Lonsdale House, 52 Blucher Street, Birmingham, B1 1QU still the address to send cashback claims to?  If so, why would my claim be undeliverable (postage paid was correct)?

I have also paid my fees (£80) and will follow this to the end, i am still unsure what the next step is, my judgement was issued on the 18th this month, but i thought it then went to your local court..? i am now getting a tab for a warrant, how soon should i apply for the warrant ( another £30 ) and would the baliffs visit another address for the money, ie not the premises that they claim to be in..?

Hi everyone. I send the invoices for my last claim with just3g abaut 60 days ago and send them five or ten e-mails asking if they received my documents and when are they going to pay me. So far I havent heard anything from them. I am afraid we will not heard anything from them any more :( Does anyone knows if they are still traiding or atleast answering the e-mails?

Jason:

I have posted the address to which you should issue a warrant to further up this list. The 52 Blucher Street address is just a facade to their real address. I was recommended by Birmingham trading standards to send it to the Moseley address. It is a semi detached residential house ( I have people on surveilance )

Hi All,

I sent my last 3 bills to the Lonsdale House address but had them “returned to semder without being opened. I suppose thats one way of getting round recorded delivery!
Called them on the 0870 0801817 number but all 4 options on the automated service loop back to the beginning.
Spoke to 3 and they said they would look into it - wont hold my breath.

Trying to get hold of Birmingham Trading Standards at the minute on 0121 303 6031 but they are very busy… Help!

If there is a campaign afoot put my name down.

Chris & Bert

The 52 Blucher Street address no longer seems to be valid.  I say this because I sent a cashback claim to that address by recorded post on 16 October and it was returned to me with the annotation “Addressee has gone away”.
Has anyone successfully sent their cashback claims to this adddress recently?

Thankyou Mark, just what i was looking for…

Well i have just issued a warrant, can anyone tell me what happens now..? who will i hear from..?

Jason, I take it the warrant would have to be issued to the domestic address, if business post to their registered business address is being rejected, I can’t imagine for one minute that documentation from the Court will be getting through to them either?!

The warrant was issued to their domestic address, i’m just unsure of the next step..

Javed - I have just had my second claim returned as well.  I wish I had done an internet search on this company earlier!  Thanks everyone for your suggestions of how to try to get your money back.  Will have a good read through and start the complaints and legal process.  Sigh!

Jason - have a look at this, it may help…

http://www.hmcourts-service.gov.uk/infoabout/enforcement/warrant/court.htm

Thanks Michael, very useful info

I too have so far been unsuccessful in my claim. However I have found out that 3 are still using the Just3 dealership despite knowing that they are not paying the cashback. Has everyone phoned up 3 and complained? those with contracts on 3 should bombard the Customer Operations with their complaints as they may be able to exert pressure.
What do you think?

Hi.
I sent my first 6 bills about two months ago and had no response from just3g.I have rang them many times times and press the options and it always returns to the main menu.I am due to send my second lot of bills from 7-9 in and see others have had their bills returned because the company seems to have moved.i am due to receive cashback of £331.82 for the year and i need to know what to do please.

Hi all

I was just about to send off my final bills to Blucher Street, now not sure whether I should send them to the private address instead?  Perhaps I should send copies to both addressess?

Ian
You can add my name and address to the list, just let me know how to email them to you.

Hi,

I have been to the Blucher St address to hand deliver my 7th bill - although have not recieved and money. Does anyone want to visit the actual Office with me?

Hi,
I sent a 6 month cashback claim for my phone, and one for my wifes phone in July by recorded delivery, and have not received any money. I have e-mailed and telephoned but no responce to either. I sent my 9 month cashback claims on the 19th July 2006 by recorded delivery, and when I checked today on the Royal Mail website I got the message that they were being returned either because the item wasn’t picked up by the recipient, or because they couldn’t deliver it

John

Basicly this company is a fraud and lied about the cashback offers and should be reported to the main 3 network so they could deal with them.They do not reply to emails and do not answer the phone.

Bad News I’m afraid.

My recorded delivery letters sent to the original address and the 205 Swanshurst Lane Moseley Birmingham address notifying them of small claims action have been returned by the post office as undeliverable. Trading Standards in Glasgow have now also told me that there is no point in perusing the claims any further as no action will be successful. They are not even willing to try and take any action.

John, am I right in taking that to mean you wrote to their home address but the letter was returned as undeliverable? Do we think this means they have moved, or have they just refused to accept the mail? If it is recorded delivery, all they have to do is refuse to answer the door or sign and there is nothing we can do.

<div class="alert\" style="text-align: left;">At this point I think it is highly unlikely that any of us will ever see any money from Just3G.

At this point I think we need to shift the focus of our energies. As I said before I suggest we make a petition to send to the media, Ofcom, Parliament, who ever we can. I might not have managed to get my money back, but I sure as hell plan to make sure that nobody else gets caught up in this, and that companies like Hutchinson Three Ltd think twice before allowing their distributors to pull stunts like this.

I think the only way anyone is going to get in touch with Just3G is if a group of disgruntled Just3G customers were to get together and visit the company in person in order to air their concerns. If there are any individuals who feel strongly enough about this case is not, of course something I can second guess.</div>

<div class="alert\" style="text-align:left; background: #c7e6fb; border: #43b3ff;">I would appreciate it if those who would like to add their name in support of a petition could email me their name and address, and I will draft a letter to those who we wish to make aware of this situation, which I will post here for you to review.

If you could forward your details to ian@innovation-station.net it would be greatly appreciated.

Thanks,

Ian</div>

I spoke to 3 at least twice in the last 6 months about the problem with Just3G.  I’m quite sure many of you did too, which leaves me to believe that 3 are not without blame in all this - they should have called a halt to the deal as soon as they realised something was wrong.
Anne
PS If I lived near Birmingham I join any group planning a dawn raid, but alas I live in the north of England…

Hi,

I had informed Three.co.uk about the troubles with Just3G.co.uk and there not honouring their contracts, but Three.co.uk do not seem to be bothered as just3G seems to be pulling in the punters and they are getting signed contracts, it is a win-win for both of them.

I’ll be interested in any collective action or initiative and I can obtain my call reference number with Three.co.uk if needed.

Thanks, please keep the momentum going!

Further to my previous response,As both recorded deliver letters have been returned I guess we are stuck. Trading Standards in Birminingham know all about them but will not deal with anyone outside there area as they are funded by the local council tax payers it means that each Council’s Trading Standards are acting alone thus Just3g will get away with thousands of pounds. I would suggest that we all ask our own Trading Standards Dept to pass the complaint to Birmingham so that some idea of the scale of this rip off is known. I would also suggest that we all complain to BBC Watchdog about the way Judt3G operate and the way that they are being allowed to by Three.

Well i have forwarded my details to Ian for the petition and have just filled in the contact form for BBC Watchdog, if anyone needs the link its here…

http://www.bbc.co.uk/consumer/tv_and_radio/watchdog/contact_index.shtml

Hi

I get dozens of e-mails every month requesting legal advice on taking Just3G to court for not honouring their cashback payments.

However I’m now advising Just3G customers to wait a while before issuing proceedings as they may lose their issue fee, because:

“The company’s website at http://just3g.co.uk has been pulled, they are ignoring judgments that other customers have obtained from their local county courts and they are redirecting mail from their current registered office back to the senders as “gone away”.
This may be an indication that they have either become insolvent or have gone bust.”

If this is the case then litigants won’t get their cashback or their issue fee.

Mark

Hi
I have recently started a contract with them. I have been trying to get intouch with Just3g in regards of some outstanding accessories they owed me when I came across with this forum. Does anyone know if it would be possible to stop the contract before it goes any further? I do not what to wait until Dec that is when my 6 month cashback is due.
Any suggestions?
Thanks

I have been going through moneyclaim to get the £200 they owe me - and have paid the £30 and had no response, so have paid another £55 approx a week ago for them to issue a warrant to the blucher st. address. I don’t know quite when moneyclaim do this (send the baliffs round) and if no one answers the door what happens? Do moneyclaim just send me an email saying that its unsuccessful, and then i’ve lost another £85. Has anybody got to this stage yet that they have had a response since issuing a warrant, with no response previously from just3g.

Also, I have called Hutchinson3G probably about 30 times and complained that they use such a dodgy company, and that they profit from our loss and don’t seem to really care. They did an investigation for me into my cashback claim, and just came back to me with the same rubbish as Just3G - about the seventh bill - and that was the end of that as far as they were concerned. I then called and said I wanted the name of their chief executive and the address, she wouldnn’t give me a name, so I wrote a private and confidential letter to the chief exec, at their head office, and got another completely useless response, saying it’s not their responsibility if Just3G don’t keep to their promise. Personally I think it is, as I never even would have taken a Three contract (two in fact as we got 2 phones), if I’d known I would be giving them £80 per month without a glimmer of hope of getting £70 of that of cashback for months 4-12 as stated on agreement.

THREE ARE AS BAD AS JUST 3G AS THEY KEEP KNOWINGLY USING THEM TO PROFIT FROM OUR LOSSES. When I have sorted out what is happening with Just3G, I will hopefully have more time to then concentrate on bringing Three to light in the press and anywhere else that people will see how much they DON’T care about their customers, even though they are giving them hundreds of pounds per year. THREE KNOW FULL WELL THAT HUNDREDS OF THEIR CUSTOMERS ARE BEING RIPPED OFF WHILE THEY SIT BACK AND SMILE ABOUT ALL THE EXTRA MILLIONS OF POUNDS WORTH OF CONTRACTS ARE COMING THEIR WAY. If you call and ask them, they won’t admit that they have had so many problems, and they say they just take each case seperately. Maybe it’s time they started looking at their thousands of unhappy customers and realising that in the long run they aren’t doing themselves any favours, as their reputation for bad customer service will be proved to be an absolute disgrace.

Sorry, now that i’ve got that rant off my chest slightly, could anyone let me know if they’ve heard back since their warrant was issued?

Thanks, Shelley

If Just3G have ceased trading and gone into liquidation then there is no point in anyone ‘throwing good money after bad’ by paying to issue warrants etc. - so we just need to establish conclusively their current trading status to know how to proceed. I am not a legal expert but surely there must be a way of determining this? - Companies House / Trading Standards / Citizens Advice Bureau or am I being naive.

Hi again
I just contacted 3 themselves and they still have Just3G as an active company. I’ve told them that a number of customers have not been able to contact them by post and all they say is that they are not aware of the company not trading and they couldn’t just take my word for it.
Does anyone know whether legally we have a contract with them?
As I understand 3 sales their numbers to the retailers who then gives them to us with an incentive. If Just 3g is not doing what they promised to us (ie cashbacks) surely they’ve broken the contract so therefore the contract with 3? Just3G must have a contract themselves with 3 to get something from them for signing new customers?
Karen

I emailed Companies House yesterday to see what their current status is, still awaiting a reply but will obviously post an update when I get it. My frustration too is increasingly turning towards 3 now for letting these jokers do what they do.

I have just spoken to Companies House and as far as they are concerned they are still trading. They have had accounts received off them on 13th October. Make your own minds up but personally I am continuing to do all that I can with the risk of losing some cash.

********** UPDATE ***************

Just had an e-mail from the nice person I’ve been dealing with in my local (Cambridgeshire) Trading Standards office. She informs me that her colleagues in Birmingham Trading Standards have a meeting with Just3G next Thursday, 2nd November, and I have been told that my case will be discussed as part of this meeting !!!!!!!!!

IF, and it’s a big IF, this helps my case and avoids the court route, then obviously I’ll be a happy bunny. To all those considering court action, don’t ignore the help that may be available to you through Trading Standards.

Obviously, I’ll keep you all posted on the outcome !!

I have the same problems as everyone else, returned the bills, had no contact, no replies to emails etc etc.  All I can suggest is that everyone contacts BBC watchdog as I have and maybe they will start an investigation and sort these con artists out.

Hi all,

Having lost out on £240 of cashback, I have done a bit of investigating, maybe some of this info. will be useful.

The Ashfaqs are also directors of a company called “Superstrada Ltd.” (Italian for motorway) set up around a year ago. Their addresses here are different to the ones for J3G in spite of being submitted within days of each other - the Company address is:
19 SHORT STREET
DICKENS HEATH
SOLIHULL
WEST MIDLANDS B90 1TG

Robia’s address is:
3 YARN LANE
DICKENS HEATH, SHIRLEY
SOLIHULL
WEST MIDLANDS
B9O 1TU

and Raheel’s is:
4 DARWIN HOUSE THE ACADEMY
WAKE GREEN ROAD
BIRMINGHAM
WEST MIDLANDS
B13 9HW

Note that the first two address, so far as I can see do not exist - the last one is just round the corner from Swanhurst Lane and appears to be residential.

I wonder if any offence is being commited by providing inconsistent and possibly incorrect information to Companies House? I get the impression that Mark may be a lawyer - any thoughts?

Also I believe it is a requirement for a Ltd. company to make certain information available at their registered office address. As J3G are clearly not doing this at Blucher St., could this be something that Companies House may wish to pursue?

If a company is to cease trading, they are required to post a notice in the London gazette. I have searched their website for J3G and the Ashfaqs and this does not seem to have happened, so for the moment they seem to be still live.

Finally, Ian, you have obviously been contacted by J3G’s lawyers - would it be possible to ask them if they are still trading or even to pursue legal action against J3G C/O their lawyers address?

Terry.

Very useful info Terry, as have already issued a warrant would i be able to add this address to the warrant..?

Thanks Gunjack for the info, would it not help if all the Trading Standards around the country were as helpful and passed the details even just a brief to the Birmingham Standards to co-ordinate action against Just3G. Unfortunately you cannot directly contact another areas Trading Standard Office, but I’m going to have another go at the Glasgow office tomorrow and point out the forthcoming meeting on the 2nd Nov, pity we do not know the name of the Birmingham Trading Standards case worker to give to them, Suggest we all try the same with our local Departments. Iain has the details of many of us for his petition maybe he would be so kind as to try and pass this info to Birmingham Trading Standards before the meeting. I’m sure the more they have the better ammunition they have.

Good luck to you all.

A quick Hello from another gullible just3g customer. Their phones do not work, their website is down, they do not reply to e-mails nor to registered letters and yes, I am owed cashback. I claimed in both month 6 (as t&c’s) and then again in month 7 having read the comments here.
I have e-mailed three and have now enjoyed recent conversations with three customer services about their dealer, the last one was for 40 minutes. They have taken all my details, they tried to phone just3g while i waited only to discover that you cannot get through(what a suprise!!). Of course this is three customer services, the three dealer management organisation must have known this fact for weeks. They are escalating my case within their organisation - this will be interesting - i am not holding my breath lol.
They have also taken many notes of the stories I have read on the various internet sites. In my opinion,there is factual evidence that just3g were serious failing to meet their dealership obligations by deceiving their customers more than 6 months ago and Three have closed their eyes to this situation all in the cause of get more sales .. sales ..sales ... sales.
By chosing to ignore the events at just3g, Three now have an ethical and moral responsibility to their customers who have been duped by a rogue dealer.
I am happy to help ramp up the press and help to get airtime at BBC watchdog if the final conclusion of my exchanges with Three are unsatisfactory. Maybe the organisation of a coach trip to a couple of private addresses in the Birmingham area could be a better solution lol

Gunjack, that is very useful information I am going to try again today with the Glasgow Trading Standards Dept. It seems that each area deals seperately with the problems. I wonder if it would not be a good idea if we all asked our local Trading Standards to make them aware of the meeting between Just3g and Birminghams Trading Standards Dept (BTS)(pity we have not got the name of the case officer), as surely the more info they have before the meeting on the 2nd Nov the better as it would make the case stronger. I wonder if Ian who has some of our names and email addresses could possibly supply these to BTS before the meeting.

Good luck to all of you

does any one have the registered email address for just3g, currently i am in the process of taking them to court, have been in touch with my local county court have discusssed the problem, they basically say that u will need there registered address and so when they have sent a letter out to them they will have to respond, they cannot ignore. It is a very simple process advicse many people surffering the sme course to take action, i will let u knw how i did n weather my court appeal goes through if so i advise people to do the sme!, btw i need the registered addres thank you very much Ranjit

Thanks Terry! 3 have a lot to answer for if they cant see thin facades of companys and let these jokers operate.

You can add the address to the warrant, I just have You need to write off to Wolverhampton County court quoting all relevant references and ask them to pass the information onto the baliffs.

Good luck!

Knowing the fact that Just3G are not responding via phone or website is their much point in taking them to court? Will they even turn up?

Basically I still have been waiting to be paid for my 2nd claim and as usual have not heard from them, however in their terms and conditions it does state I have to wait 60days and it only has been 30 days, so I still have to wait before i take them to court which is a real pain in the arse. I just need a bit of advice after a month do you really think Just3G will be around to be able to take them to court?

I am now due to send my bills covering the first 6 months. Would it be worth waiting until Birmingham TS have had their meeting with Just3g to see whether it is worth sending them off?

Things seem to have moved on considerably, it will be interesting to hear what comes out of this ‘meeting’.

My judgement documents were returned to me today by Northampton County Court, requesting me to send info of an alternative address.

They can hide all they like, but like you all, I really have no intentions of letting this one go.

Just got off the phone - gave Three some real shit. The lady would not let me speak to her Manager and I think she really hated me, I wasn’t very nice but then again, why should I be?

Watchdog have been contacted, and I even backed up my conversation with a nice little message via email to Three:

Just 3G.

I have left your network as a matter of principal, the fact that you are happy to endorse such a vendor selling your products is disgusting. You know all about Just3G, yet do nothing to recognise the fact that they are ripping YOUR customers off by creating terms and conditions for cashback that cannot be fulfilled - FRAUD.

I have called your customer services this evening and have been told that you need a few details to investigate the matter over the next 28 working days. Let me save you a job - you will not have any joy in contacting Just3G, just like every other Three customer that has been ripped off.

They are not contactable by phone, mail or email, so I think it’s about time you think about some loyalty to the customers that paid their bills EVERY month to you regardless - and show some support to YOUR customers that are hundreds of pounds out of pocket because of a company that YOU are willing to continue allow to vend your products.

The matter has been escalated to Watchdog, I am certain that you could do without such negative publicity, especially in such a competitive industry. I am sure the likes of Orange are laughing at how easy it has been to retain customers in light of this shocking insight into 3.

Now is the chance for you to reciprocate some loyalty by putting some of your corporate weight behind the issue. After all, Just3G are the face of your company for many customers. They represent your values, your service, your Company.

Doesn’t say a lot for three, does it? As things stand, you are associated with the behaviour of the Vendor. It doesn’t take a genius to work out that this is not good for your business.

Here’s a thought for you. Maybe if Just3G do go into liquidation, why not use this as a great opportunity to demonstrate your Corporate Social Responsibility by redeeming each and every one of us who have been conned by your representatives?

I await your comments with anticipation.

Michael Rabone

PS. Just for luck, I also completed an online form for Consumer Direct Online. I will update you as soon as I hear from somebody!!

http://www.consumerdirect.gov.uk/

Cheers.

Hi, just spoke to birmingham trading standards and in short he said forget it, its disgusting 3 can wash their dirty little hands of it!!!

I have contacted BBC Watchdog and my local trading standards office today by email.  I plan to call Consumer Direct tomorrow.  I urge all of you who haven’t yet contacted Watchdog to do so now, for maximum impact.
Anne

Since 2 months , I have been to get cashback from Just3G Communication without any success. Of course ,noone answer the phone and the website is under construction.

I need to think about what could be done and minimise my losses

I am on my 12th month. Can’t contact just3g like many other people and have sent an email and writen letter to say that I want my contact ending after the 12th month. I gave them a months notice.

Dilemma:
I want to try and reclaim the money (over £300) for the year as I have not received any cashback. Do I pay my last direct debit and honour the contract and then seek legal action or cancel my direct debit now and then I will have at least saved £30 and then try?

Answers on a post card please!!!

Also, why doesn’t everyone chip in a certain amount of money to pay for a solicitor and then collectively take just3g to court with a bit of financial muscle.  Then we could see some results??

Elliot Veale

I like most have failed to get any feedback from Just3G after various submissions.  I think Elliott has a point that we could club the £30 for county court fees together and get a solicitor to represent us as a group action against Just3G.  If 15-20 of you are interested I will look into the solicitor costs.  If we get enough positive replies perhaps Ian can gather our names and emails off-line and pass them on to us.

Elliot…

Your contract is specifically with 3 and therefore you could have some problems if you do not pay your final bill as Just 3G were effectively only the broker/middle man for your deal with 3.

It’s not worth affecting your creditworthiness by not paying your final bill.

Just 3G gain a substantial amount of commission from 3 for brokering your deal, that’s why they were willing to offer it back to customers as cashback.

Sometimes people get greedy and just can’t help themselves, then do a runner leaving some very unhappy individuals to debate on the best way to find justice.

That’s a cracking suggestion, the only issue will be - if Just 3G (or the guys behind it) have hidden/lost/sold/’mislaid’ their assets, there will not be anything of any value regardless of whether we have the best solicitor in the world.

My daughter is having same problems as you all. Sent off claim for first 6 months cash back - no response. We’ve had mail returned from Blucher St and Swanshurst Lane addresses - does anyone have an address where mail has been accepted? Also those who have gone through Court process - have you actually had any money back? Does one need to attend Court as we are miles away from Birmingham? Need an address to send off claim for months 7 to 9! Any help would be appreciated. Thanks

Hello everyone, I haven’t been on the ball for the past week or so as I have been unwell.

However, I have some good news in that I have around 30 names & addresses now for the Just3G petition, and tomorrow I intend to call the BBC and speak to someone directly from Watchdog regarding this case.

At the moment it is becoming increasingly apparent that we aren’t going to hear from Just3G again, but I urge you to keep on contacting relevant authorities & media organisations to try and at least stop anyone else pulling any similar scams in the future!

I’ll be back with a more in-depth update tomorrow.

All the best,

Ian

hi all
and well done Ian, hope u r feeling better.
to anyone that hasn’t already emailed their contact details to Ian (to join the petition)may i suggest that you all do so asap, as the more names and numbers he has, the more likely the relevant media are to take notice!!
And remember Winston Churchil
“never,never, never. give up!!”

Ian, you’re doing a great job by the sounds of it.  Count me in too!  How do I get in contact with you on this site..?
Thanks,
Jonny

k ppl im happy to hear your talk about watchdog etc..but we need to hear about people wining cases in court, im near my 12 month and have not stil recived any cash abck, can someoen jus telle me weather i have lost it or is there still a chance of gettin it bak? plz reply

Hi Ian, just wanted to check you had my name on the petition for watchdog. I also have a friends details who would like to be put on who has also been caught out by Just3G, Thanks !

Hi Ian, not sure how to email you directly - sorry ! Just wanted to check you had my details on the petition - and i’ve got details of a friends who has also been caught out by Just 3G to pass on for the petition too. Thanks !

Hi Ian

I need to email you directly to add my name to the list for watchdog.

Hi guys

I’ve spoke to trading standards. they advise to write a letter telling 3g they will receive a county court judgemment against them. if no response. We could club together and get a group court judgement and get the baliffs in together.

Dear all,

I am another annoyed just3g customer.  Again, I sent off my bills in good faith, and then got the message back re. the 7th bill.  Did everything by the book for months 7-9, but haven’t heard anything.  Am unsure at the moment whether to submit a claim if the company has ceased trading…

I would be happy for my name to be added to the petition.

<div class="alert\">If anyone missed my address on my previous post, please forward any requests to be added to the Just3G Petition to ian@innovation-station.net</div>

As for current concerns about claims, I feel it is time we all accept (as I did a while back), that none of us will see any money from Just3G. That company has gone, and the owners will have no doubt made a tidy profit.

I would suggest you all direct your concerns to Three for allowing this to happen and allowing their customers to be fleeced. I would also recommend you all make it your personal mission to write to any organisation you think will be interested in this case.

Unfortunately as it stands I don’t see any way in which any of us will recoup any costs from Just3G. We all need to accept this, and concentrate on making sure something like this never ever happens again.

I would also like to add that professional legal help cannot help us. Just3G traded as a Public Limited Company, which means that the directors are NOT responsible for any money that the company owes, e.g. outstanding county court judgements. Put simply, there is no money to pay our claims. That money is lost to us.

Sorry it’s not better news.

All the best,

Ian

Hi everyone,

More news, but still not good I’m afraid.  Had a lengthy chat with Companies House.  Just3G filed early with them, on 6 Oct, which they said was strange.  In this filing they also changed their director’s address (to a false one at which they couldnt be contacted..?).  They are not due to file again until Sep 07, and so until then they are not in default.  It seems that they filed early and then ran for it.

According to Comp. House, they can only dissolve the company once they are in default, and seeing as this cannot happen until Sep 07 then Just3G will certainly have long gone by then.  Mind you they probably already have.

Jonny

Jonny: The thing is, if they were going to run, why bother updating the addresses with Companies House - there would be no reason.

Just3G are sticking around, probably to take more money off Three. I must hand it to those guys, it’s a cleverly engineered scam.